LLC "FREMAD-SERVICE" USER AGREEMENT
User Agreement
This User Agreement (hereinafter referred to as the “Agreement”) governs the relationship between Limited Liability Company “Fremad-Service” (hereinafter referred to as the “Operator,” “Company,” or “Website Administration”) and the User, arising from the use of the website located at: https://fremad.ru (hereinafter — the “Website”), as well as the provision of services and information through the Website.
This Agreement is a public offer in accordance with Articles 435 and 437 of the Civil Code of the Russian Federation. Use of the Website constitutes full and unconditional acceptance of the terms of this Agreement. If you do not agree with these terms, please refrain from using the Website.
1. General Provisions
1.1. The Operator provides access to information about travel services, routes, offers, booking options, consultations, and other related materials.
1.2. The services of the Operator are intended for persons over the age of 18. Minors may use the Website only with the consent of parents or legal guardians.
1.3. In certain cases, registration and/or the provision of personal data may be required to use services. The procedure for processing such data is governed by the Privacy Policy.
2. Subject of the Agreement
2.1. This Agreement sets out the terms of use of the Website and User actions on it.
2.2. The Company provides access to the Website’s information and functionality, including:
3. Registration and Interaction
3.1. During registration and/or booking, the User provides accurate information about themselves. The User is responsible for the accuracy of the data provided.
3.2. All actions taken using the User’s contact information are deemed to have been performed by the User.
3.3. The User agrees not to use the Website to publish knowingly false information, harmful content, advertisements, or perform actions that violate Russian law.
4. Booking and Payment Terms
4.1. Booking of tours is done via forms on the Website or via other communication channels listed on the Website.
4.2. Payment can be made via bank cards, e-wallets, or other methods indicated on the Website.
4.3. If the User cancels a booking, a refund may be issued, minus actual incurred costs (including airline/hotel penalties). Refund conditions are stated in the specific tour description or individual contract.
4.4. The Operator is not liable for delays or cancellations caused by third parties (carriers, hotels, visa centers, etc.).
5. Intellectual Property
5.1. All materials on the Website (including texts, images, logos, routes, tour names) are protected by copyright or other exclusive rights belonging to the Operator or third parties.
5.2. Copying, distribution, or use of these materials is only allowed with the written permission of the rights holder.
6. Limitation of Liability
6.1. The Operator does not guarantee uninterrupted or error-free operation of the Website but will make reasonable efforts to ensure its stability.
6.2. The Company is not liable for any losses arising from:
7. Personal Data Processing
7.1. The processing of Users' personal data is carried out in accordance with the Privacy Policy available at: russia-travel/data-privacy-policy.
7.2. By submitting data through the Website (including booking, registration, or form inquiries), the User confirms their consent to its processing.
8. Use of Cookies and Analytics
8.1. The Website uses cookies and analytics systems (e.g., Yandex.Metrica, Google Analytics) to improve user experience.
8.2. The User can disable cookies in browser settings, which may affect Website functionality.
9. Changes to the Agreement
9.1. The Operator reserves the right to change the terms of this Agreement at any time. The updated version becomes effective upon publication on the Website.
9.2. Users are advised to regularly check for updates. Continued use of the Website constitutes acceptance of the current version.
10. Dispute Resolution
10.1. All disputes and disagreements under this Agreement shall be resolved through negotiations.
10.2. If it is not possible to resolve a dispute amicably, it shall be submitted to the court at the Operator's registered location, in accordance with the laws of the Russian Federation.
11. Operator Details
LLC "Fremad-Service"
TIN 7842110913 / KPP 784001001
Legal address: 191119, Russia, Saint Petersburg, ul. Sotsialisticheskaya, d. 21, str. 1, office 111-N
Email: info@fremad.ru
This Agreement is a public offer in accordance with Articles 435 and 437 of the Civil Code of the Russian Federation. Use of the Website constitutes full and unconditional acceptance of the terms of this Agreement. If you do not agree with these terms, please refrain from using the Website.
1. General Provisions
1.1. The Operator provides access to information about travel services, routes, offers, booking options, consultations, and other related materials.
1.2. The services of the Operator are intended for persons over the age of 18. Minors may use the Website only with the consent of parents or legal guardians.
1.3. In certain cases, registration and/or the provision of personal data may be required to use services. The procedure for processing such data is governed by the Privacy Policy.
2. Subject of the Agreement
2.1. This Agreement sets out the terms of use of the Website and User actions on it.
2.2. The Company provides access to the Website’s information and functionality, including:
- viewing travel programs;
- submitting tour booking requests;
- receiving consultations;
- subscribing to newsletters.
3. Registration and Interaction
3.1. During registration and/or booking, the User provides accurate information about themselves. The User is responsible for the accuracy of the data provided.
3.2. All actions taken using the User’s contact information are deemed to have been performed by the User.
3.3. The User agrees not to use the Website to publish knowingly false information, harmful content, advertisements, or perform actions that violate Russian law.
4. Booking and Payment Terms
4.1. Booking of tours is done via forms on the Website or via other communication channels listed on the Website.
4.2. Payment can be made via bank cards, e-wallets, or other methods indicated on the Website.
4.3. If the User cancels a booking, a refund may be issued, minus actual incurred costs (including airline/hotel penalties). Refund conditions are stated in the specific tour description or individual contract.
4.4. The Operator is not liable for delays or cancellations caused by third parties (carriers, hotels, visa centers, etc.).
5. Intellectual Property
5.1. All materials on the Website (including texts, images, logos, routes, tour names) are protected by copyright or other exclusive rights belonging to the Operator or third parties.
5.2. Copying, distribution, or use of these materials is only allowed with the written permission of the rights holder.
6. Limitation of Liability
6.1. The Operator does not guarantee uninterrupted or error-free operation of the Website but will make reasonable efforts to ensure its stability.
6.2. The Company is not liable for any losses arising from:
- technical failures on the User’s or third parties’ side;
- errors in the data provided by the User;
- force majeure events.
7. Personal Data Processing
7.1. The processing of Users' personal data is carried out in accordance with the Privacy Policy available at: russia-travel/data-privacy-policy.
7.2. By submitting data through the Website (including booking, registration, or form inquiries), the User confirms their consent to its processing.
8. Use of Cookies and Analytics
8.1. The Website uses cookies and analytics systems (e.g., Yandex.Metrica, Google Analytics) to improve user experience.
8.2. The User can disable cookies in browser settings, which may affect Website functionality.
9. Changes to the Agreement
9.1. The Operator reserves the right to change the terms of this Agreement at any time. The updated version becomes effective upon publication on the Website.
9.2. Users are advised to regularly check for updates. Continued use of the Website constitutes acceptance of the current version.
10. Dispute Resolution
10.1. All disputes and disagreements under this Agreement shall be resolved through negotiations.
10.2. If it is not possible to resolve a dispute amicably, it shall be submitted to the court at the Operator's registered location, in accordance with the laws of the Russian Federation.
11. Operator Details
LLC "Fremad-Service"
TIN 7842110913 / KPP 784001001
Legal address: 191119, Russia, Saint Petersburg, ul. Sotsialisticheskaya, d. 21, str. 1, office 111-N
Email: info@fremad.ru
© 2025 All rights reserved
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